Frequently asked questions
Clear answers about finding, viewing and buying a car from Five-K.
Buying a car
How do I arrange a viewing?
Choose a car and request a date and time on our viewing form. Our team will contact you to confirm the appointment.
Can I ask about a vehicle before visiting?
Yes. Contact us by phone or email, or send a message through the contact page. Include the vehicle you are interested in so we can help.
Where can I see the vehicle specifications?
Open the vehicle listing for the information currently available. Contact us if you would like us to confirm a detail before you travel.
Viewing
Can I choose a preferred viewing time?
Yes. Use the booking form to request a date and time. The appointment is confirmed by our team after we receive your request.
What if I need to change my appointment?
Call or email Five-K and include your name, appointment date and the vehicle you planned to view.
Finance
Are the monthly finance figures a quote?
No. Website figures are illustrative estimates based on the assumptions shown and are not an offer of finance. Any finance is subject to status and lender approval.
Who provides the finance?
CAR SALE HOUSE LIMITED acts as a credit broker, not a lender. Contact us to discuss the options and lender information available for a vehicle.
Part exchange
Can I part-exchange my current car?
Contact our team with your registration and vehicle details. We can discuss your car and the next steps; an online valuation is not currently provided.
Warranty and delivery
What warranty comes with a car?
Cover and terms can depend on the vehicle. Ask us for the warranty information for the specific car you are considering before making a decision.
Do you deliver nationwide?
Nationwide delivery is available. Contact us to confirm arrangements and any costs for your location and vehicle.
Payments
Which payment methods can I use?
Payment arrangements may depend on the vehicle and transaction. Please contact us to confirm accepted methods before making a payment.
Aftercare
Who should I contact about an existing enquiry?
Call Five-K or email the team, quoting the vehicle or enquiry details so we can find the right information.
Where can I find warranty information?
Warranty cover and terms can vary by vehicle. Ask for the terms that apply to the car you are considering.